Privacy policy
How we handle your information on this website and in the systems we build for you.
Last updated: 7 October 2026
Who we are
Ekadesk is a business of Nteere.wav ("we", "us"). We build websites and business management systems for businesses in Kenya and Uganda. You can reach us at admin@ekadesk.net or on +254 110 917 575.
We follow the Kenya Data Protection Act, 2019 and the Uganda Data Protection and Privacy Act, 2019.
What we collect on this website
- What you send us. When you message us on WhatsApp, email us, or use the contact form, we receive the details you choose to share: usually your name, business name, industry, country, phone number and what you need help with.
- The contact form. The form does not store anything on our website. It opens a WhatsApp message with your answers that you send yourself.
- Technical data. Our hosting provider keeps standard server logs (such as IP address and browser type) to keep the site secure and running.
- Cookies. This website does not use advertising or tracking cookies. If we add privacy-friendly visitor statistics, we will update this page.
How we use it
- To reply to your enquiry and prepare a quote.
- To deliver, support and invoice the services you sign up for.
- To meet legal, tax and accounting obligations.
We never sell your data and we do not use it for advertising.
Data in the systems we build for you
When we build and run a system for your business, you own the data in it, including any records about your customers, tenants or staff. We process that data only on your instructions, to host, maintain and support your system. You can export it at any time, and when our agreement ends we hand it over and delete our copies within 30 days unless the law requires us to keep them.
Who we share it with
We use trusted service providers to run our services, such as website hosting, database hosting, email and WhatsApp. Some of them store data on servers outside Kenya and Uganda. When that happens we use providers with strong security and appropriate safeguards, as both Acts require.
How we protect it
Our sites and systems run over encrypted HTTPS connections, access is limited to people who need it, accounts use strong passwords and two-factor login, and client systems are backed up regularly.
How long we keep it
We keep enquiry messages for up to 12 months if you don't become a client. Client records and invoices are kept for as long as the law requires for tax and accounting.
Your rights
You can ask us to tell you what data we hold about you, correct it, delete it, or stop using it, and you can object to how we use it. Email admin@ekadesk.net and we'll reply within 14 days.
If you're not happy with our response, you can complain to the Office of the Data Protection Commissioner in Kenya (odpc.go.ke) or the Personal Data Protection Office in Uganda (pdpo.go.ug).
Changes
If we change this policy we'll update the date at the top of this page.